privacy policy

Loan Suvidha, along with its online platforms and mobile/web applications ('Website'), recognizes the importance of preserving your privacy. We are committed to maintaining the confidentiality, integrity, and security of all user information. This Privacy Policy delineates how Loan Suvidha collects and handles specific information it may acquire from you through the use of this Website. Here , you will find details about the types of information we collect, how we utilize that information within the services offered on our Website, and relevant details shared exclusively with our authorized business partners to facilitate loan processes, pre/post-sale services, claim handling, and other services permissible under applicable laws. This Privacy Policy applies to both current and former visitors to our Website, as well as our customers. By accessing and/or using our Website, you agree to adhere to this Privacy Policy.

This Privacy Policy is published in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPDI Rules") as amended periodically.

By using Loan Suvidha and/or registering at https://www.loansuvidha.com, you authorize Loan Suvidha (including its authorized representatives and business partners) to contact you via email, phone call, SMS, or WhatsApp to offer our services related to the product you have chosen, provide product information, offer promotional deals available on the Website, and present offers from our authorized business partners and associated third parties (to the extent permissible). For these purposes, your information may be collected as detailed in this Policy. You consent to Loan Suvidha contacting you on your mobile number for the aforementioned purposes, even if you are registered under DND or DNC or NCPR service(s). Additionally, you authorize Loan Suvidha to contact you via WhatsApp. This authorization remains valid until your account is deactivated by either you or us.

Controllers of Personal Information

Your personal data will be stored and collected by Loan Suvidha.

Purposes of Data Collection

Loan Suvidha collects your information when you register for an account, use its products or services, visit its Website's pages, or when an employer organization shares its employee information. Upon registration with Loan Suvidha, you are required to submit certain personal information such as first name, last name, state and city of residence, email address, mobile number, date of birth, financial, know your customer, and medical records, among others. Once registered on the Website and signed in, you are not anonymous to us. You may also be asked for your contact number during registration and may receive SMS notifications about our services on your wireless device. Therefore, by registering, you authorize Loan Suvidha to send texts and email alerts to you, including login details and any other service-related notifications, such as promotional emails and SMSs.

- Administer or fulfill our obligations in relation to any agreement with our authorized business partners for the purpose of loan solicitation, providing pre/post-sale services, claims servicing, and offering any other services permissible under applicable laws or any other loan-related purposes

- Anticipate and resolve problems with any services provided to you.

- Offer group insurance cover and wellness-related information to your employer organization.

- Send you information about promotions or offers from lending institutions to the extent permissible under applicable laws. We might also inform you about new features or products.

- Enhance our Website and the services offered. We may combine the information we receive from you with information about you from our business partners or third parties as permissible under applicable laws.

- Send you notices, communications, or offer alerts relevant to your use of the Services offered on this Website.

- Share with third parties and outsourced entities for purposes consistent with the reasons for which the information was collected and/or other purposes as per applicable law.

- Comply with legal obligations as per the applicable legal and regulatory framework.

- Any other purposes as provided in this Privacy Policy..

Some features of this Website or our Services may require you to provide your personally identifiable information as provided by you in your account section on our Website.

Information Sharing and Disclosure

We may share the information submitted on the Website with any third party/service provider/business partner without obtaining your prior consent in the following limited circumstances:

1. When requested or required by law, court, governmental agency, or authority to disclose, for purposes such as identity verification, prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms and Conditions and for complying with the applicable laws and regulations.

2. Loan Suvidha shall transfer information about you in case it is acquired by or merged with another company.

3. Where we need to comply with a legal obligation as per the applicable legal and regulatory framework.

We Collect Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. Session ID cookies terminate and are erased once you close your browser or log out. Persistent cookies are small text files stored on your computer’s hard drive for an extended period. Session ID cookies may be used to track user preferences while visiting the website, and persistent cookies may store information such as whether you want your password remembered. Cookies used on the Website do not contain personally identifiable information. Log Files

Like most standard websites, we use log files to collect information such as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you to improve the services we offer, marketing, analytics, or site functionality.

Email Opt-Out

If you no longer wish to receive email announcements and other marketing information from us, please email your request to: mailto:contact@loansuvidha.com. Please note that it may take about 10 days to process your request.

We employ appropriate technical and organizational security measures at all times to protect the information we collect from you. We use multiple electronic, procedural, and physical security measures to protect against unauthorized or unlawful use or alteration of information, and against any accidental loss, destruction, or damage to information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. Additionally, you are responsible for maintaining the confidentiality and security of your login ID and password and may not provide these credentials to any third party.